Floor Manager

CORE RESPONSIBILITIES

I. Service Leadership

Oversee daily operations, assuming full responsibility in the absence of the General Manager

Manage bookings, phone calls, emails, pre-orders, and walk-ins; regularly check and action voicemail

Coordinate and oversee opening and closing procedures to standard

Lead daily pre-service briefings, communicating menu updates, priorities, and team roles

Set the tone and pace of service, ensuring energy, warmth, and consistency in guest interactions

Address service issues and guest feedback with a calm, solution-oriented approach

Personally engage with guests during service to ensure satisfaction and resolve any concerns

Ensure smooth handovers and transitions between lunch and dinner service

Maintain constant communication with the kitchen team (e.g. dish availability, ticket pace, VIPs)

Monitor and adjust music, lighting, and ambience to suit guest flow and daypart

Uphold allergen management protocols and guest safety standards in line with Natasha’s Law

Create and encourage “magic moments” for guests, surprising and delighting wherever possible

II. Team Supervision & Development

Oversee training and development for the FOH team, focusing on guest interaction, menu knowledge, and upselling techniques

Coach, support, and mentor team members to foster a fun, performance-driven, guest-focused culture

Lead by example with punctuality, professionalism, and positive attitude

Monitor and address staff performance, timekeeping, and behaviour, providing feedback and flagging concerns to the GM

Support onboarding and induction of new team members

Encourage teamwork, accountability, and service consistency across all shifts

III. Operational & Compliance Support

Ensure compliance with company policies, food safety standards, and licensing conditions

Monitor service quality and ensure consistent delivery across all trading periods

Lead ongoing training on service, menu, and brand knowledge

Oversee ordering and stock control, including weekly stock takes and supplier invoice management (Marketman)

Track sales and support cost control initiatives to improve profitability

Uphold attention to detail across the venue — cleanliness, setup, atmosphere, and outdoor areas

Collaborate on strategies to improve efficiency, service flow, and guest engagement

Identify operational inefficiencies and propose practical improvements

IV. Health & Safety / Food Safety Compliance

Ensure all food safety procedures follow FSA and HACCP standards

Ensure full allergen compliance under Natasha’s Law

Complete daily opening and closing checklists including temperature logs, hygiene checks, and cleaning schedules

Maintain staff hygiene standards and safe handling of food and cleaning products (COSHH compliance)

Promptly report and record any incidents or hazards, ensuring documentation is maintained in line with RIDDOR

Ensure all fire exits are clear and all staff understand fire safety procedures

Participate in regular health & safety risk assessments and follow up on corrective actions

Ensure staff complete all mandatory Health & Safety and Food Hygiene training

Oversee waste management and recycling in accordance with environmental guidelines

Be fully prepared for Environmental Health Officer (EHO) visits — ensuring all documentation and hygiene practices are in good standing

ABOUT MIZNON

Miznon Soho is a high-energy, fast-paced restaurant celebrating fresh Mediterranean street food with a London twist. Our team thrives on creativity, teamwork, and the joy of serving incredible pita and vibrant flavours in a fun, casual setting. As we continue to grow and evolve, we value flexibility and initiative — new responsibilities may arise, and collaboration across roles is key. We’re looking for leaders who embody our spirit: caring, adaptable, and always ready to bring the energy that makes Miznon Soho unforgettable.